The starting point for diagnosing problems in Continu — by symptom, by feature, and by audience. If something isn't working, this article points at the right diagnostic guide.
This section covers the most common issues Continu users encounter and how to resolve them. Before diving into a specific article, check whether your issue matches one of the categories below — most problems fall into a small set of patterns, and the right diagnostic path saves time.
If you've already tried the relevant guide and still can't resolve the issue, the bottom of each article tells you what to send to Continu support to get unstuck.
Sign-In and Account Access
Can't sign in at all. See Single-Sign-On (SSO) Troubleshooting for the full SSO diagnostic walk-through.
Stuck in an SSO loop. See Experiencing a loop when attempting to sign in with SSO.
"This account is no longer active" error. See "This account is no longer active" Error.
"Identity provider not providing correct fields" error. See SSO Error: Identity provider missing required fields.
Account is suspended. See My account is suspended. How do I reinstate it?
Content and Assignment Issues
Completed assignment still shows as overdue. See Why does my completed assignment say overdue?
Learning Track shows incomplete even though all content is done. See Learning Track shows incomplete after all content is complete.
Can't make progress in a course. See Why Can't I Progress in my Course?
SCORM course won't load or update. See My E-Learning SCORM course isn't loading / updating.
SCORM manifest error on upload. See SCORM Manifest Errors.
Article didn't save / disappeared. See Where is my article? Why didn't it save?
Assessment Submit button is disabled. See My Assessment won't let me press Submit.
Can't add a Learning Track to another Learning Track. See Why can't I add a learning track to another learning track?
Workshop Issues
Can't register for a Workshop. See I am Unable To Register For A Workshop.
Workshop hosts not receiving Zoom links. See Hosts Are Not Receiving Link to Zoom Workshops.
Workshop dates and times look wrong. See Workshop date and time errors: check your computer's clock settings.
Automation and Assignment Logic
Automation isn't firing. See Troubleshooting Automations in Continu for the full diagnostic checklist.
Hardware, Browser, and Connectivity
Continu acting strangely or rendering oddly. First, confirm you're on a supported browser. See Continu System Requirements.
Webcam or microphone not working for Video Coaching. See Video Coaching: Enabling video and microphone in browser.
Quiz/Assessment Attempts
Quiz attempts exhausted. See How do I reset my Quiz attempts?
Permissions
Can't see content you should have access to. See How do I get additional permissions?
What to Send Support
If a troubleshooting article doesn't resolve your issue, open a support ticket with:
- The exact error message you see (or a screenshot)
- What you were trying to do
- What actually happened
- Browser and OS version (see Continu System Requirements)
- Browser console logs (see How To Find Console Logs)
- What you've already tried from the relevant article
For Continu's support response times and hours, see Continu Support Terms.
See Also
- Frequently Asked Questions — common Continu questions.
- Accessing Your Continu Support Tickets From The Help Center — tracking open tickets.
- How To Find Console Logs — diagnostic capture for support.
Match your issue to a category above. Each row points at the diagnostic article. If still stuck after that article, send support the data listed at the bottom.