How to open the browser console and capture logs for a Continu support ticket. Console logs help support reproduce and diagnose your issue faster.
When Continu support asks for console logs, they need the messages your browser captured at the moment something went wrong. These messages include error codes, network requests, and JavaScript exceptions that aren't visible in the regular Continu interface. Logs make the difference between hours of back-and-forth and a quick fix.
Google Chrome
1. Reproduce the issue. Open Continu and trigger the behavior you're reporting.
2. Open the Console.
Keyboard shortcut: Ctrl + Shift + J (Windows / Linux) or Cmd + Option + J (Mac).
Or via menu: Three-dot menu → More Tools → Developer Tools → Console tab.
3. Capture the output. Right-click in the Console pane → Save as... or take a screenshot of any red error messages.
4. Attach to your support ticket.
Mozilla Firefox
1. Reproduce the issue.
2. Open the Console.
Keyboard shortcut: Ctrl + Shift + K (Windows / Linux) or Cmd + Option + K (Mac).
Or via menu: Hamburger menu → More tools → Web Developer Tools → Console tab.
3. Right-click in the console and choose Export Visible Messages or take a screenshot.
Apple Safari
Safari requires enabling the Develop menu first.
1. Enable Develop menu. Safari → Settings → Advanced → Show Develop menu in menu bar.
2. Open the Console. Develop menu → Show JavaScript Console.
3. Reproduce the issue and capture the output.
Microsoft Edge
Edge uses the same shortcuts as Chrome (both are Chromium-based).
Ctrl + Shift + J (Windows) or Cmd + Option + J (Mac).
What to Send Support
Most useful: a screenshot of any red error lines that appeared in the Console at the moment the issue happened. The network tab (next to Console in dev tools) also helps — screenshot any failed requests (red entries).
Less useful: the entire console output dumped as text. Filter for error-level entries if you can.
See Also
- Continu System Requirements — confirm you're on a supported browser before logging.
Reproduce the issue, open the browser console with the shortcut for your browser, capture any red error messages, send to support.