The most common questions Continu users ask — with pointers to the full guides for each.
This article is a quick-answer hub for the questions our support team sees most often. For the full guide on any topic, follow the link.
Sign-In and Account
How do I reset my password?
On the sign-in page, click Forgot Password? and enter your email. You'll receive a reset link. SSO users manage their password at their identity provider (Okta, Google, Microsoft 365, etc.), not in Continu. See Signing In to Continu.
I can't sign in — I keep getting redirected back to the sign-in page.
This is typically a clock or cookie issue with SSO. Set your computer's clock to automatic and clear cookies for Continu and your identity provider. Full troubleshooting: Single Sign-On Troubleshooting.
My account is suspended. How do I get it reinstated?
Only an admin can reinstate a suspended account. Contact your Continu admin or Learning team. See My account is suspended.
Permissions and Access
How do I become a Content Creator or Admin?
Roles are assigned by your Continu admin. Contact them to request a role change. See How do I get additional permissions? and User Roles.
I can see content but can't open it.
The content is segmented to a specific audience that doesn't include you. Contact the content owner. See How do I access content I don't have permissions for?
Assignments and Completion
My completed assignment still shows as overdue.
Usually a sync delay or an incomplete sub-item in a Learning Track. See Why does my completed assignment say overdue?
I can't progress in my course.
Check completion thresholds, prior steps, and sync delay. See Why Can't I Progress in my Course?
I've used all my quiz attempts. Can I retry?
Contact the Assessment owner or admin to request a reset. See How do I reset my Quiz attempts?
Workshops
How do I register for a Workshop?
Find the Workshop on Calendar or Explore, click into it, choose a session, click Register. See Register For Workshops.
I can't register — the button is disabled.
Session may be full, registration may be closed, or you're not in the eligible audience. See I am Unable To Register For A Workshop.
Content Types
Should I use SCORM or a Learning Track?
Use a Continu Learning Track whenever you can — better tracking, richer reporting, native authoring. SCORM is the right choice when you need to deliver pre-built compliance content from an external authoring tool or vendor. See Content Strategy.
My SCORM course isn't loading.
Almost always a browser cache issue. Hard refresh, clear cache, try incognito. See My E-Learning SCORM course isn't loading / updating.
Support
What are Continu's support response times?
Standard: 1 hour critical, 2 hours urgent, 4 hours normal — during business hours (Mon-Fri 10am-8pm ET). See Continu Support Terms for the full breakdown.
Where do I see my open tickets?
Help Center → Profile icon → My Activities. See Accessing Your Continu Support Tickets From The Help Center.
See Also
- How Continu Works — the foundational guide.
- Continu Support Terms — full support response times and hours.
This is a quick-answer hub. Each question links to the full guide.