External Users is a role type that can only view content and categories specifically designated to them by an admin or creator.

Some user-cases for External Users are:

  • Contractors 
  • Vendors
  • External Partners
  • Temporary or Contingent Workers
  • Pre-FTE employees
  • And much more

Once a user is designated as an External User, either through the .csv template or manually through their user profile, they are now available to be segmented content to. 

Note: External Users only see content that is specifically segmented for them allowing your instance to be used for more than just internal users. 


This includes Categories which any other user type will have visibility to. For example:

All users have access to all instance categories:

category 1.png

External Users will only see content and categories they have been granted access to:

category 2.png

External User is an add-on feature. If you'd like access to External Users, please reach out to your Customer Success Manager.
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