How Teams work in Continu — a segmentation attribute where users can belong to more than one Team, used for content targeting and reporting.
Teams is a segmentation field on user accounts. Unlike most segmentation fields (Department, Location, Level), a user can belong to multiple Teams at once. This makes Teams useful for cross-functional groupings — a user might be on the "Sales Onboarding" Team and also on the "EMEA Region" Team without conflict.
Teams differ from Groups in two ways: Teams auto-create when added via bulk import (Groups must already exist), and Teams allow multi-membership (Groups also do, but Teams are designed around it as a primary use case). Both can drive content segmentation and Automations.
How Teams Are Created
Automatically via bulk import. When you upload a user CSV with a Teams column, any Team value that doesn't already exist is auto-created. This is the fastest path when you're setting up many Teams from existing HR data. See Using the .CSV Template and Uploading Your User File (Bulk Import).
Manually via Admin Utilities. For one-off Team creation:
1. Open Admin → Admin Utilities from the left-hand navigation.
2. Click Configure under the Core Fields section.
3. Click Teams.
4. Click Add Team and enter the Team name.
How to Add Users to a Team
From a user's profile. Open Admin → Users → click the user → edit the Teams field → add the Team name(s).
Via bulk import. Include the Teams column in your CSV with comma-separated Team names for multi-membership.
How to Use Teams
Content segmentation. Segment Articles, Videos, Workshops, and other content to specific Teams. Only users in those Teams see the content.
Smart Segmentation. Use Team membership as a criterion in Smart Segmentation rules. Combine with other attributes (Department, Location) for precise targeting.
Automations. Trigger Automations based on a user being added to a Team. Useful for Team-specific onboarding or enablement programs.
Reporting. Filter reports by Team to see engagement, completion, or progress for a specific Team.
Teams vs Groups
Teams are a user attribute. Set on the user record. Auto-create on import. Multi-membership is the default mental model.
Groups are managed audience lists. Created explicitly, managed in their own area. Can be used as Automation triggers. See Groups In Continu.
The two can be used together — a Group can be defined by Smart Segmentation that references Teams, for example.
See Also
- User Management — strategic frame.
- Smart Segmentation — using Teams in segmentation rules.
- Groups In Continu — for comparison.
- Segmentation For Content — applying Teams to content visibility.
Teams is a multi-membership user attribute. Auto-create via bulk import; create manually in Admin Utilities. Use for content segmentation, Automations, and reporting.