Adding And Editing Custom Notifications to Assignments and Workflows

Continu allows Admins and Creators to add custom notifications for Assignments and Workflows. These notifications can go out to learners or escalation contacts. They can be used to notify the selected user when something is assigned, overdue, completed, or just as automatic reminders. 

Note: If you do not set up custom notifications, automatic notifications will still be sent when the assignment is created and completed.

Whether you're creating an assignment or workflow, there will be a notification tab during the creation process. 

Adding Custom Notifications

Editing Custom Notifications On Assignments

Adding Custom Notifications

Step One: Once you've reached the Notification Tab, press the +Add Notification Button to open the notification editor screen. 

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Step Two: Fill out the Schedule Page. This will determine when the Notification sends, and for what reason. 

  • Notification Name: Give your notification a name. Try to pick something that will be easy to remember if you need to find this notification to edit later
  • Notification Types - Choose the type of notification you're creating
    • New Assignment - Triggers shortly after as the content is assigned
    • Reminder - Can be set to trigger X number of days before the assignment's due date
    • Assignment Completion - Triggers shortly after as the assignment is completed
    • Assignment Failed - Triggers shortly after an assignment is marked overdue
    • Overdue Notifications - Triggers a notification that can be sent on a cadence (daily, weekly, or monthly) once an assignment is marked overdue
      • With this function, Admins and Creators will have the ability to create up to 30 occurrences for this notification.
      • Unlike other notifications, this reminder will only issue to the assignee, and multiple overdue notifications can not be created per assignment, as the rolling schedule meets this requirement.
  • Audience - Choose who should receive this notification
    • Assignee - This notification will go directly to the assignee
    • Escalation Contacts - This notification will go to all escalation contacts set up for the assignment in the Due Date tab
    • Channels - You send your notification to any combination 
      • Email - Will send the selected Audience an email
      • Slack - Will send a slack message to the selected audience. A slack integration is required to use this channel
      • In App - The notification will be available from the audience's Notification Tab in their Continu Menu


Step Three: Edit the notifications for each of the channels you've selected. The email notification will allow you to enter a sender name and create a subject. It will also allow for format editing and images similar to a normal email client.

The In-App and Slack Notifications are limited to text. You can also include a link to the assigned content for the Slack notification if desired. 

There is a preview screen next to each channel's edit page to confirm the notification is appearing as desired. 


Step 4: Press Create and your notification will be ready to trigger. 


Once the notification is created, you can edit or delete the notification using the icons found at the right-hand side of the notification. 


Tip: If you are creating many notifications between multiple workflows, duplicating a workflow will also duplicate the notifications. You can then edit the Audience, Criteria, Content, and due date, without needing to recreate each notification one by one. 

Editing Custom Notifications On Assignments

Once an assignment has been created you cannot add additional notifications to the assignment, but you can edit the notifications that already exist. Any updates made to a notification will propagate to all users if they were part of the same assignment. 

Note: New notifications can be added on Workflows, but the change is not retroactive. Anyone who has already received the assignment will not receive the new notifications.

Step One: Navigate to the assignments tab within Continu, and search for the assignment you wish to edit notifications for. 

Step Two: Press the Menu Button (Three Dots) next to the assignment and select Edit from the list of options

Step Three: Navigate to the Notifications Tab

Note: If no custom notifications were added when the assignment was created, there will be no notifications tab.

Step Four: To Delete the notification, press the delete Icon. To edit the notification, press the pencil Icon. 


Step Five: Once you are done editing or deleting notifications from the assignment, press the update button to confirm your changes.





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