How to view your support tickets — the ones you've submitted and the ones submitted on your behalf.
If you've submitted a support ticket to Continu (or had one submitted on your behalf by a colleague), you can track its progress from the Continu Help Center. The ticket view shows status, responses from support, and any attachments. You can also reply directly from the ticket view rather than by email.
How to View Your Tickets
- Go to help.continu.com and sign in. (This is our support Help Center — separate from your Continu learning instance.)
- Click your profile icon at the top right of the page.
- From the dropdown menu, click My Activities.
You'll see two tabs:
- My Requests — tickets you've personally submitted.
- Requests I'm CC'd On — tickets where you're a copied stakeholder.
Replying to a Ticket
Open the ticket, scroll to the bottom, type your response, and click Submit. The Continu support team receives the response and the conversation continues.
You can also reply by email to any notification you've received about the ticket — both methods feed the same thread.
Not Seeing "My Activities"?
If your profile dropdown doesn't show My Activities, work through these checks in order:
1. Confirm you're on help.continu.com, not your Continu learning instance. Your Continu learning instance (where you take courses) has its own profile menu with options like Edit My Profile, Change Password, and Sign Out. That's a different menu — My Activities lives only in the Help Center at help.continu.com. Check the URL bar to confirm.
2. Confirm you're signed in. The profile icon at the top right shows your avatar or initials when signed in. If it shows a Sign In link instead, click it to sign in.
3. Confirm you're signed in with the email used to submit the ticket. Tickets are tied to the submitting email address. If you're signed in with a different email, you won't see the ticket even if you submitted it from a shared inbox or a personal address.
4. If you submitted the ticket while not signed in. Tickets submitted anonymously (without being signed in) are tied to whatever email address you provided at submission. Sign in with that same email to see them.
If none of the above resolves it, reply to the confirmation email you received for the ticket you're looking for — the response will reach the same support conversation and we can look it up on our side.
Common Questions
I don't see a ticket I know I submitted. Make sure you're signed in with the same email used to submit the ticket. Tickets are tied to the submitting email address.
The ticket says Solved but my issue isn't resolved. Reply to reopen — adding any comment moves the ticket back to open status.
I want to add someone to a ticket. Reply to the ticket and ask the support team to add the additional contact. Direct addition by you isn't supported from the customer view.
See Also
- Submit a Product Idea — for feature requests rather than bug reports.
help.continu.com → Profile icon → My Activities. Two tabs: My Requests and Requests I'm CC'd On. Reply from the ticket view or by email. If you don't see My Activities, you're likely in the wrong app — check that the URL bar says help.continu.com.