How admins and creators view individual ratings and feedback on content — the data behind the average rating learners see on Explore.
Content ratings give you signal on what's resonating with learners. The average rating on Explore is the headline number; the individual ratings and feedback are where the diagnostic value lives. A 3.5 average might mean half love it and half hate it (worth investigating), or it might mean most found it acceptable (less actionable).
This article covers the admin-side view. For enabling ratings and configuring feedback collection in the first place, see Enable Feedback on Content.
How to View Ratings
1. Open the content's Info / Analytics page. From the content list, click the Info icon next to the content to access content-level reports.
2. Navigate to Ratings. Click the Ratings tab to see real-time feedback — individual ratings, comments, and timestamps.
What to Look For
Distribution, not just the average. A 4.0 average from 50 ratings all clustered at 4 is different from a 4.0 from 50 ratings split between 1s and 5s. The distribution reveals whether the content is broadly working or polarizing.
Trends over time. A content piece's ratings can shift as the audience or context changes. If ratings drop after a product change, the content may be out of date.
Specific feedback comments. Numerical ratings tell you what; written feedback tells you why. Skim the comments for patterns — multiple learners flagging the same issue is signal worth acting on.
No ratings at all. If a published piece has very low rating volume, the issue may be that learners don't know they can rate, or that rating isn't enabled. Check Enable Feedback settings.
Configuration Pitfalls
Reacting Only to the Average. The headline average obscures distribution. A score that looks "fine" can hide that the content is polarizing or that a small subgroup is struggling.
Ignoring Written Feedback. Numbers without comments are limited. The comments are where the actionable detail lives — read them.
Not Closing the Loop With Learners Who Gave Feedback. Learners who took time to give feedback notice when nothing changes. If feedback drives a content update, consider letting the learners who flagged the issue know — it reinforces that feedback matters.
Not Sharing Ratings With the Original Author. If the content was authored by someone else (SME, external vendor), share the ratings and feedback with them. They're the ones positioned to act on the input.
Where This Fits
You're here because you want to see content ratings and feedback. To enable ratings and feedback collection in the first place, see Enable Feedback on Content. For broader content analytics, see Info / Analytics In Continu.
See Also
- Content Strategy: Designing Learning Assets That Scale — the strategic anchor.
- Enable Feedback on Content — setting up ratings and feedback collection.
- Info / Analytics In Continu — broader content analytics.
Distribution matters more than the average. Read written feedback for the actionable detail. Close the loop with learners and content authors.