How admins create new badges, define what learners do to earn them, and edit existing badge definitions.
Badges are admin-configured objects that learners earn by completing specific actions. The most common earning condition is "completed a Learning Track" or "completed an Assessment," but badges can also be tied to Workshop attendance, milestone progress, or Journey completion.
For the strategic frame on badge design, see Badges and Recognition: Designing a Strategy for Reinforcement.
How to Create a Badge
1. Open Admin → Badges from the left-hand navigation.
2. Click + Add Badge.
3. Add the badge details:
- Name — what learners see on their profile
- Description — what the badge represents and what they did to earn it
- Image — the visual that appears on profiles and shares (upload a custom image or pick from a library)
4. Define the earning condition. Choose the trigger:
- Completed a specific Learning Track
- Completed a specific Journey
- Completed a specific Assessment with a passing score
- Attended a specific Workshop
- Completed a milestone (e.g., 5 courses in a Category)
5. Configure visibility. Choose whether the badge is visible to other learners or restricted to the badge owner, managers, and admins.
6. Save. The badge is active immediately. Any learner who meets the earning condition (now or in the future) receives the badge.
How to Edit an Existing Badge
1. Open Admin → Badges.
2. Click the badge to edit.
3. Update any field — name, description, image, earning condition, visibility.
4. Save.
Changes apply immediately. Learners who already earned the badge keep it; the updated definition applies going forward. Editing the earning condition does not retroactively award or revoke badges.
Retroactive Awarding
By default, badges are forward-looking — only learners who meet the condition after the badge is created receive it. If you want to award the badge to learners who previously met the condition, you'll need to do this manually or via a bulk action.
Consider this when timing badge launches: launching a badge tied to "completed Track X" means all future Track X completers get the badge, but past completers don't automatically.
Common Mistakes
Too many badges. Badge inflation devalues the recognition. Three to five badge tiers tied to meaningful milestones work better than ten ceremonial ones.
Vague earning conditions. "Completed onboarding" is hard for a learner to verify. "Completed the Sales Onboarding Learning Track" is specific.
Bad badge images. Generic stock images undermine the recognition. Use your brand-designed badge artwork where possible.
Not communicating new badges. Learners won't seek out badges they don't know exist. When you launch a new badge, announce it.
See Also
- Badges and Recognition — strategic frame.
- Viewing Badges — learner-side experience.
- Enable Content Certificates — for certificate-level recognition (different from badges).
Admin → Badges → +Add Badge → name, description, image, earning condition, visibility → Save. Forward-looking by default; retroactive awarding is manual.